Maggie Bokor Jewelry wants you to love your new piece of art and we are happy to provide more information or images to you before you buy. Maggie Bokor Jewelry has a no return policy. Exchanges within 30 days will be available on a piece by piece basis. If there are any questions or concerns on your order, please don’t hesitate to contact Maggie and she will do her best to resolve any issues. If there should be damage to any items, Maggie Bokor Jewelry will replace the damaged item if there is probable cause. Maggie Bokor Jewelry requires a photo as well as a written description of the issue (this is for insurance purposes) and return of the item so that she can properly access the problem. Return shipping is to be paid for by purchaser. Please note a replacement of the item could take up to 6-8 weeks if the item has to be remade and may differ from the original since most pieces are one of a kind.